Sometimes, you can get stuck on a slide on the Learning Center because of:

  • no button appearing to lead you to the next slide
  • a prompt saying “Connection Issue”

Try the following steps individually to see if it resolves the issue.

  1. Ensure you are using a Desktop computer using Google Chrome.
  2. Make sure that you have watched all videos in their entirety on the page in question.
  3. Log out and back in again and re-open the module. Ensure to select Restart instead of Resume.

If none of the above work, reach out and email:

Share a Loom of the issue you are facing and explain in detail the issue you’re facing. It could take several business days for it to be resolved so please be patient. The more details you provide, the easier it is to provide a straightforward solution.